The Hartley Sentinel-The Everly/Royal News - Serving O'Brien & Clay Counties

The National Alliance for Insurance Education & Research recently named Kari Van Es the 2021 Outstanding Customer Service Representative of the Year recipient for the state of Iowa.

To qualify for this top state honor, Van Es submitted a winning essay on the following topic prompt:

"2020 presented major challenges to the insurance industry and every insurance buyer in the country.  As clients re-evaluated their insurance coverages and carriers, agents quickly realized that they couldn't rely on brand loyalty alone. Agents must also provide near perfect client experiences in order to...